Terms & Conditions

OVERVIEW
Welcome to Esperilux! The terms “we”, “us” and “our” refer to Esperilux. Esperilux operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Esperilux is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you use our Services.
By visiting, interacting with, or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

You must be at least the age of majority in your jurisdiction to use our Services. You agree to provide accurate, current and complete information when creating an account or placing an order, and you are responsible for maintaining the confidentiality of your account credentials.

SECTION 2 - OUR PRODUCTS

We strive to display our products as accurately as possible. However, variations in color or detail may occur due to device or display differences. Product descriptions, images, and specifications are provided for informational purposes and may be updated without notice.

SECTION 3 - ORDERS AND CANCELLATIONS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order. Once accepted, you will receive an order confirmation email.

If you wish to cancel an order, please contact us at support@esperilux-lighting.com as soon as possible. Orders that have already shipped cannot be cancelled.

Your purchases are subject to our Refund & Return Policy, which clearly outlines your rights to return or exchange products, including the time frame and process.

We guarantee to fulfill accepted orders within reasonable time frames and communicate any material delays to you.

SECTION 4 - PRICES AND BILLING

All prices are listed in U.S. dollars unless otherwise stated. Taxes, shipping, and customs duties may apply depending on your delivery location and will be displayed at checkout where possible.

We make every effort to ensure accurate pricing, but errors may occur. If an error affects your order, we will notify you and give you the option to proceed at the corrected price or cancel the order for a full refund.

SECTION 5 - SHIPPING AND DELIVERY

We process and ship orders within the time frame stated on our Shipping Policy page. Estimated delivery times are provided for your convenience and may vary depending on your location.

SECTION 6 - RETURNS AND REFUNDS

If you are not satisfied with your purchase, you may request a return or refund within the period specified in our Refund Policy.
Returned items must be in their original condition and packaging, unless defective or damaged upon arrival.

We will process approved refunds to your original payment method within a reasonable period after receiving the returned goods.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including images, designs, trademarks, and text, is the property of Esperilux or its licensors. You may use the website and its materials for personal, non-commercial use only.

SECTION 8 - THIRD-PARTY SERVICES

We may provide links or access to third-party websites or tools. We are not responsible for third-party content or services, and your use of them is at your own risk.

SECTION 9 - PRIVACY POLICY

Your personal information is collected and processed in accordance with our Privacy Policy. We are committed to protecting your privacy and complying with all applicable data protection laws, including those governing international data transfers where relevant.

SECTION 10 - DISCLAIMER OF WARRANTIES

We aim to ensure that all product information is accurate and up to date. However, except where required by law, the Services and all products are provided “as is.”
This disclaimer does not affect your statutory rights as a consumer, including your right to receive goods that are as described and of satisfactory quality.

SECTION 11 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Esperilux shall not be liable for any indirect or consequential damages arising out of your use of our Services.
However, this limitation does not exclude or limit our liability for:

defective products under consumer protection law;
loss or damage caused by our negligence or willful misconduct;
any other liability that cannot be excluded under applicable law.

Your statutory rights as a consumer remain unaffected.

SECTION 12 - GOVERNING LAW

These Terms are governed by the laws of the United States and the jurisdiction where the customer resides, as required by applicable consumer protection laws.

SECTION 13 - CONTACT INFORMATION

If you have questions about these Terms or need support regarding your order, please contact us at:

Esperilux
Tel: +86 18928190359
Email: support@esperilux-lighting.com
Address: No. 34 Xinsheng Street, Liusha Village, Henglan Town, Zhongshan City, Guangdong, China

We aim to respond to all inquiries within 2 business days.