Terms of service

Overview

Welcome to Esperilux. The terms “we,” “us,” and “our” refer to Esperilux. Esperilux operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use our Services. By visiting our website, interacting with our content, or placing an order, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

Section 1. Access and Account

You must be at least the age of majority in your jurisdiction to use our Services.

When creating an account or placing an order, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

Section 2. Our Products

We make reasonable efforts to display product descriptions, images, and specifications as accurately as possible. However, actual product colors or details may vary due to device settings, lighting conditions, or display differences.

Product information is provided for general reference and may be updated or corrected without prior notice.

Section 3. Orders and Cancellations

By placing an order, you submit an offer to purchase our products. We reserve the right to accept or decline any order at our discretion. Once your order is accepted, you will receive an order confirmation email.

If you wish to cancel an order, please contact us at support@esperilux-lighting.com as soon as possible. Orders that have already been shipped cannot be cancelled.

All purchases are subject to our Refund Policy, which explains eligibility, timeframes, and procedures for returns or exchanges.

We will make reasonable efforts to fulfill accepted orders within the timeframes disclosed on our website and will communicate with you regarding any material delays.

Section 4. Prices and Billing

All prices are listed in U.S. dollars unless otherwise stated. Shipping fees, taxes, customs duties, or other charges may apply depending on your delivery location and will be displayed at checkout where applicable.

While we strive for accuracy, pricing or typographical errors may occur. If an error affects your order, we will notify you and provide the option to proceed at the corrected price or cancel the order for a full refund.

Section 5. Shipping and Delivery

Order processing times, shipping methods, and estimated delivery timelines are described on our Shipping Policy page.

Delivery dates are estimates only and may vary due to factors such as customs clearance, carrier operations, weather conditions, or peak shipping seasons.

Section 6. Returns and Refunds

If you are not satisfied with your purchase, you may request a return or refund in accordance with our Refund Policy.

Returned items must meet the conditions outlined in that policy, including requirements regarding product condition, packaging, and approval authorization.

Approved refunds will be issued to the original payment method within a reasonable timeframe after returned items are received and inspected.

Section 7. Intellectual Property

All content available on this website, including text, images, designs, logos, and trademarks, is the property of Esperilux or its licensors and is protected by applicable intellectual property laws.

You may use the website and its content for personal, non-commercial purposes only. Any unauthorized use is prohibited.

Section 8. Third-Party Services

Our Services may include links to or integrations with third-party websites or tools. We are not responsible for the content, accuracy, or practices of third-party services, and your use of such services is at your own risk.

Section 9. Privacy Policy

Your personal information is collected, used, and processed in accordance with our Privacy Policy, which explains how we protect your data and comply with applicable data protection laws.

Section 10. Disclaimer of Warranties

We make reasonable efforts to ensure that our Services and product information are accurate and reliable. Except where required by law, the Services and products are provided on an “as is” and “as available” basis.

Nothing in these Terms limits your statutory rights as a consumer, including your right to receive goods that are as described and of satisfactory quality.

Section 11. Limitation of Liability

To the maximum extent permitted by law, Esperilux shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services.

This limitation does not apply to liability that cannot be excluded under applicable law, including liability for defective products, personal injury, or loss caused by our negligence or willful misconduct.

Your statutory consumer rights remain unaffected.

Section 12. Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws, including mandatory consumer protection laws in your jurisdiction of residence.

Section 13. Contact Information

If you have questions about these Terms or require assistance with your order, please contact us at:

Esperilux
Email: support@esperilux-lighting.com
Phone: +86 18188438631
Address: 1st Floor, No. 34 Xinsheng Street, Liusha Village, Henglan Town, Zhongshan City, Guangdong, China

We aim to respond to inquiries within 1–2 business days.

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