Privacy policy

1. Overview

Esperilux operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a secure and reliable shopping experience. Esperilux is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, use our Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact information, such as your name, billing address, shipping address, phone number, and email address.

Payment information, including payment method details and transaction records. Payment information is processed securely by third-party payment providers and is not stored directly on our servers.

Account information, such as login credentials and preferences, if you create an account.

Order and transaction information, including products purchased, returned, or exchanged.

Device and usage information, such as IP address, browser type, pages viewed, cookies, and analytics data.

Communications, including messages, inquiries, or feedback you send to us.

We do not knowingly collect personal information from children under the age of 16.

3. Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, such as when you place an order, create an account, or contact customer support.

Automatically through cookies, pixels, or analytics tools when you browse our website.

From third-party partners, such as Shopify, payment processors, logistics providers, or advertising platforms.

From publicly available sources, where permitted by applicable law.

4. How We Use Personal Information

We use personal information to:

Operate and provide our Services, process transactions, and fulfill orders.

Communicate with you regarding orders, shipping, returns, inquiries, or customer support requests.

Improve, maintain, and personalize our website and Services.

Send service-related messages and, where permitted, marketing or promotional communications (you may opt out at any time).

Detect, prevent, and address fraud, security issues, or technical problems.

Comply with legal, regulatory, and accounting requirements.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to support website functionality and improve user experience. These technologies may be used to:

Remember your preferences and shopping cart contents.

Analyze website traffic and performance.

Deliver relevant advertising, including through Google Ads or Meta (Facebook) advertising tools.

You can manage or disable cookies through your browser settings or through the cookie consent tools available on our website. Disabling cookies may affect certain website features.

6. Advertising and Analytics

We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, and Meta (Facebook) Pixel, to understand how visitors interact with our website and to deliver relevant advertisements.

These third parties may use cookies or similar technologies to collect information about your interactions with our website and other online services. You can manage your advertising preferences through the settings provided by these platforms.

7. How We Disclose Personal Information

We may share personal information with trusted third parties, including:

Shopify, which hosts and operates our e-commerce platform.

Service providers that assist with payment processing, order fulfillment, shipping, analytics, advertising, and customer support.

Advertising partners, where permitted, to deliver relevant marketing communications.

Legal or regulatory authorities, if required to comply with applicable laws or to protect our legal rights.

All service providers are required to handle personal information securely and only for authorized business purposes.

8. International Data Transfers

As we use Shopify and other global service providers, your personal information may be transferred to and processed in countries outside of your country of residence.

When personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Data Security and Retention

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access, correct, or delete your personal information.

Opt out of marketing communications.

Withdraw consent where processing is based on consent.

Request information about how your data is used or shared.

You may exercise these rights by contacting us at support@esperilux-lighting.com. We will not discriminate against you for exercising your rights.

11. “Do Not Sell or Share” Notice

Esperilux does not sell your personal information. We only share personal information with service providers and partners as described in this Privacy Policy and in accordance with applicable laws.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Esperilux
Email: support@esperilux-lighting.com
Phone: +86 18188438631
Address: 1st Floor, No. 34 Xinsheng Street, Liusha Village, Henglan Town, Zhongshan City, Guangdong, China

We aim to respond to privacy-related inquiries within a reasonable timeframe.

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